Before the customer order is put into production, the company sets up an overseas customer project team, which is composed of professionals from the company’s Marketing Department, technology department, production department, software department, process department, quality inspection Department and other departments to participate in the formulation of the preliminary technical plan of the equipment.
The export of equipment relative to the domestic delivery process is complex, taking into account the customs inspection and other extended arrival time, after the contract all services are finalized, the development of the “support laser cutting equipment (BSLC300) processing schedule”, the project responsible personnel track the entire equipment production, component assembly, etc., to ensure the most efficient cooperation to complete each process.
According to customer needs customized spare parts, are through strict quality inspection, we ensure that every part of the equipment, every installation process, can withstand customer inspection.
In order to let customers know our production progress and be more satisfied with our production capacity and service, our project leader will record short processing videos or take photos for each process to let customers know the production of equipment in time. Our salesman also took time to the production workshop and the customer remote video to understand the production situation of the equipment, the customer is like watching the scene, watching the completion of the equipment one process after another. For example, the progress of mechanical parts installation, electrical installation, software system installation and installation standards is presented in the form of a written report once a week to the docking person, the customer is very satisfied with our after-sales tracking service, and the production progress of the equipment is also OK.
Through the company’s nearly two months of overtime work, the final BSLC300 medical stent precision laser cutting equipment with high quality shipping standards, before the schedule planned time, completed the last step of the production process installation process, the whole machine production task is completed!
Friendly cooperation is built on every detail, we use the most sincere attitude, the most practical action to prove our strength and service efficiency!