Our company mailbox received an inquiry email from an Indian customer on July 15, 2022 (Beijing time).The customer would like to know our precision stent laser cutting machine equipment information, quotation and delivery time.
Our salesman was very excited after reading the email. Based on our experience in receiving inquiries, we can judge that this is an accurate and effective inquiry, and India is also one of our target markets to be developed. The business personnel learned that the customer is a well-known local manufacturer of cardiovascular medical devices in India. He has more than ten years of experience in the development and production of coronary stents. He also provided stents and technical solutions for many well-known medical companies in the zone. By cutting demand information, we also have corresponding solutions to customer requirements.
In the first time communication, we chatted with the customer until 12 o’clock in the evening. The customer gave feedback on the processing material, size and detailed requirements, etc., and the sales staff knew the product very well and gave the solution of the stents cutting according to the customer’s needs. The communication was very pleasant, and the model of laser stents cutting machine was basically determined.
The first customer has successfully completed order delivery, sample inspection, installation and commissioning, mass production and equipment quality verification. Since then, MEN-LUCK precision laser cutting equipment has had a good start in the Indian market. As the company’s first pioneering customer of medical stent laser cutting machines in the Indian market, the entire process from initial communication to equipment installation and production is all completed through online communication and collaboration. We are very grateful to our customers for their trust and support! The COVID-19 prevents us from face-to-face communication, but it still does not affect our pleasant cooperation and the effect of after-sales service!
As the first customer of MEN-LUCK full online service, we have successively shared the communication service process and experience with you (of course, we keep all confidential information about the customer side), and at the same time let more laser cutting Customers and friends in need have an in-depth understanding of our medical laser cutting solutions, as well as our equipment and after-sales service, so that we can make more partners who are “confidantes in the sea and neighbors in the world”. We will continue to update the news section of the MEN-LUCK website, and you are welcome to keep reading!